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Trial classes are 100% FREE and there are no conditions attached. You can continue after the free trial class. You can also discontinue the service if it does not work for you and/or your child after the trial class.
We offer a 100% customer satisfaction approach. If for any reason you are not satisfied, simply email [email protected], ask for a refund within 7 days of the month start. You will receive an acknowledgement within 24 hours.
Payment is due immediately and the designated account will be charged automatically at the beginning of every “study month”.
In case of payment failure, the student will receive a reminder. If the payment is still unpaid a week after the invoice date, the student’s classes will be suspended until the payment has been received. Once the payment has been received, classes will restart.
If a student is unable to make a payment on time in a timely manner, they should contact us by emailing us at [email protected] immediately to make arrangements.
We do not store credit card details nor do we share customer details with any 3rd parties. Your details will only be stored by either PayPal or the Merchant Bank which processes your Credit or Debit card payments.
You may cancel your subscription anytime by giving 2 weeks notice.
At Qari Academy, teachers, staff, and the majority of our students observe two significant holidays. The two holidays are Eidul-Fitr and Eidul-Adha, and the institute will be closed for three days and five days, respectively. Make-up classes should be arranged after the holidays for the missed classes during the two major holidays.
Be On Time
Student should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.
The teacher will begin the class right at the start time. If the student is not present, the teacher will wait for the entire time of the class, and the class will be noted as an “unexcused absence” for the student.
If class begins late because of the student, class will resume until end of the scheduled class time.
If the teacher is not in the classroom, please contact the administration immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.
Absences and Missed Classes
If student needs to miss and reschedule a class due to the reasons below, a 4-hour notice to the administration is required to avoid being considered “unexcused absence”.
Makeup classes can only be made up after the class is missed and it must be rescheduled to take place within 4 weeks of the missed class. Rescheduling request must be made within 2 weeks of the missed class. Cancellation or rescheduling requests can be notified no more than 2 weeks before. Refunds are not given for missed classes.
Excused Absences
Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (internet, zoom, computer issues)
If the administration is notified at least 4 hours before class, a lesson may be rescheduled for no additional fee. In case of sudden illness or death in the family, please contact us as soon as possible for cancellation of your class.
Should you have a technical issue at the time of class and are unable to notify us beforehand, please email support as soon as possible so that it can count as an excused absence.
There are NO refunds for any type of absence.
Unexcused Absences
Any type of absence that is not listed in the “Excused Absence” policy. This includes an un-notified absence from class and/or notification of non-emergency absence less than 4 hours before class time.
In case of unexcused absence, there will be no refund or makeup for that class.
Teacher Absences
If a class is canceled due to a teacher’s absence for any reason, a make-up lesson will be scheduled for no additional fee. There are no refunds for missed classes.
Makeup Lessons
For Excused Absences and Teacher Absences, rescheduling makeup lessons must be arranged within 2 weeks after the missed class and must be scheduled to take place within 4 weeks following the missed class.
If a student misses the makeup session, there is no free makeup lesson or refund.
In order to ensure that we offer high-quality classes, some lessons may be recorded for review by the administration.
The recorded lessons are stored in our secure USA servers and are only for use by the administration/supervisors, so that we can regularly check the quality of the classes and the teachers.
Sessions may not be recorded – audio or video – by students for any reason. This is to protect the privacy of the teachers.
The privacy of every student is important to us. The administration will not share or sell any information about any student to any third party.
The student policy is written with student’s privacy and safety in mind. Therefore, it is important for students to comply with this policy.
Students are responsible for updating the administration with any changes to their profile. This includes e-mail address, billing address, phone number, Zoom ID, etc.
Students should not share any personal information or accounts (such as Email, Facebook, etc.) with teachers or staff members, unless communicating through our [email protected] email.
Qari Acaedmy holds no responsibility for consequences of neglecting the institute policy.
Failure to abide by these rules and procedures may result in consequences for the student.
Any questions or comments outside of the subject material should be directed to the administration. We strive to offer the best quality for your classes, and your opinions, comments and suggestions are important to us.
Please contact the following:
For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; please contact us using any of the following methods…
Phone: +20 102 600 9820
Email: [email protected]
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